Your questions answered.

How can I identify authentic Wimdu emails and web pages?

We are aware that potential fraudulent ‘phishing’ emails in the name of Wimdu may be sent in an attempt to acquire personal information from our users. Phishing emails are an attempt to acquire sensitive information such as usernames, passwords, and credit card details by sending fraudulent emails. These emails look similar to or the same as official Wimdu emails, and include links that redirect a user to a fake “Wimdu” website where you are asked to input personal data.

How to recognise a spoof email

Phishing emails have the following characteristics:

  • The email has an urgent, threatening tone.
  • The subject of the email requests information about your password, banking details and confirmed bookings.
  • The email contains mistakes in spelling, hyphenation, capitalization, word breaks, emphasis, and punctuation.
  • An invitation to click on a link that will redirect you what might look like the authentic Wimdu website.

How to recognise a spoof website

Fake emails invite you to click on a link that will redirect you to a website that might look like the authentic Wimdu website. To verify a link, hover the mouse over the URL to preview it using your browser. If it looks suspicious, please do not click on it, and report it to us.

If you have any doubts about an email / link authenticity, please type into your browser and login to your account from there.

Please note that Wimdu will never request sensitive information by email. The security of your personal information is our top priority. If you receive any email that looks suspicious, please don't click on any links, forward it to and we'll help you identify if the email is genuine or not.

Learn more about creating a strong password and what to do if you suspect your account details were updated by someone else.

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