Your questions answered.

Is my payment securely processed?

Payments are securely processed through encrypted connections. As soon as you have submitted a booking request, the total of your booking will immediately be reserved in your bank account or Paypal account. The amount will only be deducted from your account if the host accepts your request. If the host does not accept your request within 24 hours, the booking amount will be released back into your account. Please bear in mind that if you submit a booking request using other payment methods such as Sofort Überweisung, the amount will be deducted immediately.

To avoid phishing attacks, remember that Wimdu will never ask you for your password or credit card information via email, phone calls or SMS. It is important to be vigilant at all times and remain suspicious of sources that ask for your credentials and other personal information. In case of doubt, please contact us.

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