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Why has my booking request been rejected?

The host has 24 hours to accept or refuse your booking request before the request expires. A host might refuse a booking request because the calendar was not updated and the accommodation is actually not available, or other listing details for the property might have been not up to date e.g. price was not updated.

If your booking request expires or is rejected by the host, we will suggest alternative properties for you to book. These properties will mostly be ‘Instant Booking’ properties which means that your booking is instantly accepted.

When a booking has been refused or has expired, our system automatically sends an order to the bank to release the booking amount back to the credit card. It usually takes 3-5 working days before the amount appears in the account. However, we can provide a letter to give to the bank allowing them to release the money in order to speed this process up.

Click here for more information about why the host has refused your booking.

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