To contact a member of our Customer Support Team, please send your query via our contact form. We recommend that you describe your concerns in detail so that we can help you more quickly.
If you would like to contact us by phone, you can reach us via these toll-free numbers:
UK : + (44) (0) 800 0418 185
US : +(1) 888 3341 596
BE : +(32) (0) 800 82 241
IE : +(353) 800 814 117
If you are located outside the countries listed above, please call us on +49 302 201 22 033. Please note that this is an international fixed number and the cost of the call will depend on your operator.
We do our best to maintain our telephone lines so guests with urgent concerns can reach us easily. Before you call us, we kindly ask that you make sure that your question is not already answered in our Help Center. If not, please call us using our emergency phone number (this number will be sent to you in an email a few days before your booking commences).