If you are unhappy with the property for any reason you must contact our Customer Support Team within 24 hours of checking in. We will do our best to help resolve the issue as quickly as possible.
If the property is not as described on the listing page, please call us on the emergency phone number (this number will be sent to you in an email a few days before your booking commences). We will do our best to relocate you to an alternative property similar to the one originally booked.
If there are any minor problems, including damages or items not working in the property, report these to the host as soon as possible so they can fix any issues.