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What is a cancellation policy?

A cancellation policy is the conditions the host has put in place regarding refunding guests should they choose to cancel their booking. The amount refunded is dependent on when you cancel a booking, and the terms of the cancellation policy chosen by the host.

One of three cancellation policies, ‘Flexible', ‘Moderate’ and ‘Strict', will apply to the property you have booked/want to book. The specific conditions of each policy are as follows:

Flexible

Guests will be refunded the total price minus the cancellation fee if you cancel the booking at least 2 days before check-in by 12 noon CET (Central European Time). For cancellations that are made less than 2 days before check-in, you will be refunded 5% of the total price minus the cancellation fee.

Free*

You will be refunded the total price including the Wimdu Service Fee if you cancel the booking at least 2 days before check-in (by 12 noon, CET). For cancellations that are made less than 2 days before check-in, you will be refunded 5% of the total price minus the cancellation fee.

Moderate

You will be refunded the total price minus the cancellation fee if you cancel the booking at least 4 days before check-in (by 12 noon, CET). For cancellations that are made less than 4 days before check-in, you will be refunded 5% of the total price minus the cancellation fee.

Strict

You will be refunded half of the total price minus the cancellation fee if you cancel the booking at least 7 days before check-in (by 12 noon, CET). For cancellations that are made less than 7 days before check-in, you will be refunded 5% of the total price minus the cancellation fee.

Some special cancellation policies apply. In the event of bereavement within the family (mother, father, husband/wife, sister, brother, child) between 7 days and 24 hours before arrival, the guest will be reimbursed the full price. The host will have no claim to payment. No cancellation fees will be incurred. In the event of bereavement within the family less than 24 hours before arriving, the guest will receive 75% and the host 25% of the total price. No cancellation fees will be incurred. A death certificate is required as proof.

If natural disasters (avalanche, blizzard, cyclone, hurricane, earthquake, flood, landslide, lightning), war, terrorist attacks or nuclear accidents refrain the host from completing their booking obligations (and they can prove that no alternative, similar accommodation is available) the guest will be reimbursed 100% of the total price. No cancellation fees will be incurred. This also applies if means of transportation are damaged and the guest is unable to reach the accommodation in another way and can provide evidence of this.

*Please note that as of 13th July 2015, the 'Free Cancellation' policy has been withdrawn. The 'Free Cancellation' policy and its terms are still in effect for any bookings that were confirmed or requested before the 13th July 2015 on properties where 'Free Cancellation' was selected by the provider at the time of booking.

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